Refund policy
Shipping, Delivery, and Returns
At Stefano Navi, we understand the importance of being on time for life’s most special moments. Once you have placed an order on our site or confirmed your order through our bespoke virtual portal, we guarantee to ship your piece(s) in 7 to 12 business days. All orders are delivered via complimentary FedEx 2-Day shipping and may require signature upon delivery. We also offer free return shipping of the item(s), in original condition and with all original packaging, reports and certificates (if provided), within 30 days of delivery. Please contact customer service to arrange for any return shipments. Please note that we do not ship internationally at this time.
Custom orders are final sale and cannot be returned.
All items purchased from StefanoNavi.com are made to order and manufactured in our New York City facility. As such, we guarantee the highest-quality craftsmanship and are proud to offer a lifetime warranty on all purchases through our site.
The warranty covers any issue that may arise from a manufacturer’s defect.
A $40 deposit will be taken before the shipment of your item to Stefano Navi for evaluation, which covers the cost of shipping the item and an evaluation by our expert jewelers to determine if the damage warrants a complimentary repair. If the repair is warranted, we will repair, replace, or substitute your piece at no cost to you, the customer; the $40 deposit will be refunded and the item will be shipped back at no additional cost. If the repair(s) is not covered under the lifetime warranty, you, the customer, will receive a price quote for approval before the item is repaired. If approved, the deposit will be applied to this repair. If the customer chooses not to approve the repair, the deposit will be applied to cover the post-evaluation return shipping cost.
Repair or service performed by a jeweler other than Stefano Navi will void the warranty. Our Stefano Navi lifetime warranty excludes coverage for negligence, wear and tear, improper care, loss/misplacement/theft of gemstones, discoloration of precious metals caused by chemicals, or the natural breakdown of materials over time in accordance with industry standard.
